What’s Happening?

We’re currently experiencing technical difficulties importing your glucose data into Hello Inside due to infrastructure updates made by our data partner. This means your latest glucose readings may not be showing up in the app right now.

Status: Our team is actively working on a solution. We expect full service to be restored within the next few days.

Your Data Is Safe

Important: No data will be lost. Once the issue is resolved, all your glucose readings will automatically sync to your Hello Inside account.

What This Means for You

If you’re currently wearing a sensor:

• Your sensor is still collecting data as normal.

• The data is safely stored by our partner.

• You won’t see real-time updates in Hello Inside temporarily.

• All data will appear in your app once the issue is fixed.

• You don’t need to do anything – just keep wearing your sensor as usual.

If you recently purchased a sensor but haven’t applied it yet:

• Please wait before applying your sensor.

• We’ll email you as soon as it’s safe to start.

• Your sensor will remain fresh and ready to use.

• Use this time to explore the courses and content in the Hello Inside app.

• This will help you get the most out of your glucose experiment once you begin.

Timeline

Expected resolution: Within the next few days.
We’re working around the clock with our partner to restore full functionality as quickly as possible. We’ll update this article and notify you by email as soon as the issue is resolved.

Frequently Asked Questions

Will I lose my glucose data?
No. All your data is safe and will automatically sync once the issue is resolved.

Should I remove my sensor?
No. Keep wearing your sensor – it’s still collecting data.

Can I still use the Hello Inside app?
Yes! You can access all courses, content, and previously synced data. Only the live data import is affected.

Will this affect my sensor’s lifespan?
No. Your sensor continues to function normally and will last its full duration.

What if my sensor expires before this is fixed?
All data collected during your sensor’s wear time will sync once the connection is restored. No data will be lost.

Should I contact support?
We’re aware of the issue and working to fix it. You don’t need to contact us unless you have a specific question not covered here. If you do reach out, please reference “Data Sync Issue” in your message.

We’re Sorry for the Inconvenience

We know how important real-time access to your glucose data is. Thank you for your patience as we work to restore full service as quickly as possible.

Need Help?

If you have any questions not covered here, please contact our support team at support@helloinside.com

Status Update 06.10.2025 - 5pm

Unfortunately, we're still experiencing difficulties getting your glucose readings to appear in real-time in the Hello Inside app. Your readings are appearing, but with significant delays. We're hoping for resolution within the this week, but we cannot guarantee this timeline yet as our team continues to work urgently on the fix.

For active users: Please continue wearing your sensor if you are still within the 14-day tracking period. All data will automatically sync once the issue is resolved.

For new users: Please continue to wait before applying your sensor. We’ll be in touch within the next 24 hours as soon as everything is running smoothly again.

👉 App access will be extended to cover the days of lost signal! 

Status Update 02.10.2025

We are working hard on resolving the issue. The fix is taking a bit longer than expected → we now expect data synchronization to be restored later today (02.10.2025).

For active users: Please continue wearing your sensor if you are still within the 14-day tracking period. All data will automatically sync once the issue is resolved.

For new users: Please continue to wait before applying your sensor. We’ll be in touch within the next 24 hours as soon as everything is running smoothly again.

👉 App access will be extended to cover the days of lost signal!

Status Update 01.10.2025

We’ve identified the cause of the problem and are actively working on the fix. It will take a bit longer than we expected -> we hope to have data synchronization restored tomorrow (2.10.2025).

For active users: Please continue wearing your sensor if you’re still within the 14-day tracking period. All data will automatically sync once the issue is resolved.

For new users: Please continue to wait before applying your sensor. We’ll be in touch within the next 24 hours once everything is working smoothly.
Thank you for your patience.