We believe that written support is often more effective than phone assistance because:

• Screenshots enable precise issue diagnosis: By sharing screenshots, we can see exactly what you see on your screen, allowing us to provide targeted support.
• Detailed instructions and solutions: Written responses allow us to send you thorough step-by-step guides that you can follow at your own pace.
• Ensuring complete information: If your inquiry needs to be forwarded, we ensure that no important details are lost, as everything is documented in writing.
• Deeper analysis of your inquiry: We can thoroughly examine your issue without placing you on hold.

If you have questions about our apps, subscriptions, or your account, or if you’d like to provide feedback, you can reach us anytime via the chat on this page. We are happy to assist you!