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Trouble Shooting

Images are not loading on my iPhone

Deactivate "Low Data Mode"

Written by Vinzenz
Updated 10 months ago

Why we prefer written support

and do not offer phone service

Written by Vinzenz
Updated 11 months ago

I have gaps in my data. What can I do?

How to Scan Libre 2 with LibreLink App if there are Data Gaps

Written by Vinzenz
Updated 1 year ago

My app crashes on Android

Written by Vinzenz
Updated 1 year ago

I can't log into my account.

Written by Hannah
Updated 1 year ago

How do I connect the LibreLink App and the Hello Inside App via the PracticeID?

Written by Lukas
Updated 2 years ago

Why do I not see data in the Hello Inside App?

Written by Lukas
Updated 2 years ago

Why do I see data gaps in the app?

Written by Lukas
Updated 2 years ago

Why are my glucose values not the same with a finger prick test and a CGM?

Written by Lukas
Updated 2 years ago

Why are my glucose levels different when I compare data from 2 CGMs?

Written by Lukas
Updated 2 years ago

I have trouble scanning my sensor with the Freestyle Libre App - what can I do?

Written by Lukas
Updated 2 years ago

My sensor fell off. What can I do to prevent this and can I get a replacement?

Written by Lukas
Updated 2 years ago

My sensor stopped working. What should I do?

Written by Lukas
Updated 2 years ago