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Trouble Shooting

Images are not loading on my iPhone

Deactivate "Low Data Mode"

Written by Vinzenz
Updated 1 month ago

Why we prefer written support

and do not offer phone service

Written by Vinzenz
Updated 3 months ago

I have gaps in my data. What can I do?

How to Scan Libre 2 with LibreLink App if there are Data Gaps

Written by Vinzenz
Updated 5 months ago

My app crashes on Android

Written by Vinzenz
Updated 10 months ago

I can't log into my account.

Written by Hannah
Updated 10 months ago

How do I connect the LibreLink App and the Hello Inside App via the PracticeID?

Written by Lukas
Updated 1 year ago

Why do I not see data in the Hello Inside App?

Written by Lukas
Updated 1 year ago

Why do I see data gaps in the app?

Written by Lukas
Updated 1 year ago

Why are my glucose values not the same with a finger prick test and a CGM?

Written by Lukas
Updated 1 year ago

Why are my glucose levels different when I compare data from 2 CGMs?

Written by Lukas
Updated 1 year ago

I have trouble scanning my sensor with the Freestyle Libre App - what can I do?

Written by Lukas
Updated 1 year ago

My sensor fell off. What can I do to prevent this and can I get a replacement?

Written by Lukas
Updated 1 year ago

My sensor stopped working. What should I do?

Written by Lukas
Updated 1 year ago