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First Steps

What do I need to bear in mind when attaching the sensor?

Written by Lukas
Updated 1 week ago

I received my package, how do I get started?

Written by Lukas
Updated 1 week ago

Which functions does the Hello Inside App have?

Written by Lukas
Updated 1 week ago

Order process

Why do I need a prescription for a CGM?

Written by Lukas
Updated 1 week ago

What if the telehealth provider doesn’t approve my order?

Written by Lukas
Updated 1 week ago

The CGM/Sensor

Which devices are compatible with the CGM?

Written by Lukas
Updated 1 week ago

Are the sensors waterproof?

Written by Lukas
Updated 1 week ago

Can I wear the sensor in the sauna?

Written by Lukas
Updated 1 week ago
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Troubleshooting

I'm having trouble scanning my sensor with the Libre app, what can I do?

Written by Lukas
Updated 1 week ago

My sensor is no longer functioning. What should I do next?

Written by Lukas
Updated 1 week ago

My sensor has come off, can I get a replacement?

Written by Lukas
Updated 1 week ago

Membership & Account

Will I still have access to my data after canceling my membership?

Written by Lukas
Updated 1 week ago