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United States

First Steps

How do I connect the apps?

Written by Lukas
Updated 10 months ago

I received my package, how do I get started?

Written by Lukas
Updated 10 months ago

What do I need to bear in mind when attaching the sensor?

Written by Lukas
Updated 11 months ago
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Order process

Why do I need a prescription for a CGM?

Written by Lukas
Updated 11 months ago

What if the telehealth provider doesn’t approve my order?

Written by Lukas
Updated 11 months ago

The CGM/Sensor

Which devices are compatible with the CGM?

Written by Lukas
Updated 11 months ago

Are the sensors waterproof?

Written by Lukas
Updated 11 months ago

Can I wear the sensor in the sauna?

Written by Lukas
Updated 11 months ago
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Troubleshooting

I'm having trouble scanning my sensor with the Libre app, what can I do?

Written by Lukas
Updated 11 months ago

My sensor is no longer functioning. What should I do next?

Written by Lukas
Updated 11 months ago

My sensor has come off, can I get a replacement?

Written by Lukas
Updated 11 months ago

Membership & Account

Will I still have access to my data after canceling my membership?

Written by Lukas
Updated 11 months ago